RETURN & EXCHANGE
All products are eligible for return or exchange within 2 days of arrival. Once your request is approved, please return the product within 2 working days.
If you receive a wrong or faulty product, don’t worry — we’ll issue a full refund for that item. Faulty products may include:
• Scent is different from what’s listed on the packaging
• Texture doesn’t match the description
• Incorrect label or packaging
Return Policy:
• A full, uncut unboxing video clearly showing the product
• Products must be in completely unused condition
Good news: If the return or exchange is due to a wrong item shipped or damage during delivery, we’ll cover all shipping fees.
How to Request a Refund:
• Contact us via WhatsApp: +62 811-3300-559
• Provide your Order ID and attach the required unboxing video (must meet the policy requirements)
• Wait for approval (our team will respond as soon as possible)
• Once approved, ship the product back within 3 days, following our shipment guidelines
Exchange Policy:
• A full, uncut unboxing video clearly showing the product
• Products must be in completely unused condition
• If the new product is more expensive, you’ll need to pay the price difference.
• If the new product is cheaper, no refund will be given.
• Shipping costs for exchanges are paid by the buyer.
How to Request a Refund:
• Contact us via WhatsApp: +62 811-3300-559
• Provide your Order ID and attach the required unboxing video (must meet the policy requirements)
• Wait for approval (our team will respond as soon as possible)
• All payment regarding extra charge and additional shipping fee must be settled in advanced
• Once payment is confirmed, ship the product back within 3 days following our shipping guidelines